Return & Refund Policy

Return & Refund Policy

1. Digital Services

Payments for digital subscriptions or services that have already been activated or used are generally non-refundable unless there is a transaction error or another circumstance approved after review.

2. Failed or Duplicate Transactions

If a user is charged for a failed transaction or is charged more than once, the user may contact us for investigation. Any refund is subject to transaction verification and the relevant payment provider's processing procedures.

3. Third Party Products or Services

Refunds involving products or services supplied by third parties may be subject to the relevant provider's policies.

4. Processing Period

Where a refund is approved, the time required for the funds to be received depends on the payment method, bank and payment gateway involved.

5. Review Request

Users may be requested to provide transaction references, transaction dates, payment amounts and other relevant information for verification.